Job Description
Job Title: SNOW Chief Technologist SME
Location: Tampa, FL
Client: Dell Federal Duration: Fulltime/Direct Hire Pay Rate: $140,000 - $160,000 a year (Relocation Assistance & Sign-On Bonus offered) Job Description • Serve as Chief Technologist to maintain development, test, & production of ServiceNow environments
• Support ongoing O&M activities and projects for USCETCOM CTIS Program
• Responsible for ServiceNow system maintenance, implementation, and integration to include: o Workflow development o Bug fixes, enhancements, and upgrades
• Implement ServiceNow system solutions in a Linux environment
• Monitor system stability to prevent service degradation or interruption
• Conduct risk assessments to identify potential gaps
• Assist with configuration/maintenance of ServiceNow Strategic Portfolio Management modules
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance
• Work with the CSI Lead and evaluate impacts of recommended initiatives and projects
• Drive delivery of advanced ITSM processes and tooling solutions
• Assist in delivering best practices for the Enterprise to include: o ITIL, Agile, and PMBOK frameworks
• Maintain customer relationships in support of lifecycle replacement of IT hardware
• Work directly with end users to resolve support issues within ServiceNow
• Provide support to end users and stakeholders Qualifications/Requirements • BS in computer science, information systems, or a related field
• 5+ years of senior-level technologist experience
• 5+ years' experience as a ServiceNow Systems Engineer
• Hands-on experience with: o JavaScript, HTML, and/or CSS o Angular JS, Jelly scripts and Restful API webservices
• Understanding of Incident, Problem, Change, and Knowledge management/request fulfillment
• Experience implementing and supporting ITOM and ITAM applications to include:
o Discovery, asset management, service mapping pattens, and event management
• Knowledge and experience supporting relational databases such as MariaDB o To include installation, optimization, indexing and coding
• Must have the following certifications (or willing to complete within 6-months of starting): o ServiceNow Certified System Administrator OR ServiceNow Certified System Engineer o ITIL v4 Foundation Certification o Applicable DoD 8140 or DoD 8570 Certification o ServiceNow ITSM Implementer certification (preferred) *May be required to travel up to 10% during the year to support exercises, including OCONUS locations*
Required: Active DoD Secret Clearance (TS/SCI preferred)
Job Tags
Full time, Relocation package,
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